Get unstuck, fast.

First, check your phone's eSIM list to see if the eSIM is already installed. If it is, the message usually appears because you haven't reached your destination yet. Just turn the eSIM on when you arrive.

If it isn't installed, restart your phone and try again with a stable internet connection. Still not working? Chat with us on WhatsApp.

If it hasn't arrived within 10 minutes, check your Spam or Junk folder. Still missing? Chat with us on WhatsApp with your Order ID and we'll resend it by email or WhatsApp.

If your eSIM is already installed, switch it on in your phone's SIM settings and turn on Data Roaming. We recommend switching off your regular SIM if you don't need it during your trip.

Yes. Data Roaming must be on for your Flash SIM card or eSIM to connect to the internet.

Yes. All Flash SIM cards and eSIMs support hotspot and tethering. Keep an eye on your data, as every connected device uses it.

Chat with us on WhatsApp first and our team will work with you to get connected. Every Flash eSIM comes with our 100% activation guarantee: if we can't get it working, you'll get a full refund.